Betty Privacy Policy

At Betty Online Casino, we respect your privacy and are fully committed to protecting the personal data you share with us when you play at Betty Casino Ontario. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the rights you have as a registered player of Betty (betty.ca). By creating an account, completing your Betty casino login, or otherwise using our platform, you agree to the practices described below.

We operate under license from the Alcohol and Gaming Commission of Ontario (AGCO), managed by iGaming Ontario (iGO), and we are only permitted to accept players physically located within the province of Ontario, Canada, who are 19 years of age or older. As a regulated operator, we take data protection obligations seriously and align our practices with applicable Canadian privacy legislation, including PIPEDA.

Information We Collect

When you register for a Betty casino account, complete your Betty.ca login, or make a deposit, we collect several categories of information to verify your identity, process transactions, and provide our services responsibly.

We collect registration details such as your full name, date of birth, email address, phone number, and Ontario residential address.
We gather identity verification documents (KYC) required before we can process your first withdrawal, including government-issued ID and proof of address.
We record payment information related to Interac, Visa, Mastercard, and Apple Pay transactions, though we never store full card numbers ourselves.
We track your gaming activity, including bets placed, Betty Status loyalty points earned, Gems and Betty Coins accumulated, and Daily Quest participation, to improve our services and personalize your experience.
We automatically collect technical data such as IP address, device type, browser information, and geolocation signals, which we use to confirm you are accessing Betty casino Ontario from within our licensed territory.

How We Use Your Information

We use the information we collect for legitimate business, legal, and regulatory purposes. Our Betty online casino platform relies on your data to operate securely and to comply with AGCO and iGO requirements.

We use your data to verify your age and identity before granting access to Betty casino games and before releasing any withdrawal.
We use your information to process deposits and payouts, including honoring our commitment that 98% of withdrawals are completed instantly and fee-free.
We use your activity history to administer our Betty Status loyalty program, calculate Loyalty Points, Gems, Betty Coins, tier multipliers, and cashback entitlements.
We use contact details to send transactional messages, welcome bonus information such as our 320 Free Spins offer, and important account notifications.
We use aggregated and anonymized data to detect fraud, prevent money laundering, and support responsible gambling monitoring tools like BetGuard and RG Check.

Legal Basis and Consent

Our Betty casino platform processes personal data on the basis of contractual necessity, regulatory obligation, and, where applicable, your consent. When you complete a Betty casino login and accept our Terms and Conditions, you consent to the collection practices described in this policy. You may withdraw certain consents at any time, though doing so may limit your ability to use our services, including access to Betty casino app features or ongoing account verification.

How We Share Your Data

We do not sell your personal information to third parties. However, we may share limited data with trusted partners who help us run Betty (betty.ca) safely and efficiently.

We share information with payment processors to facilitate Interac, Visa, Mastercard, and Apple Pay transactions.
We share data with identity verification providers to complete KYC checks required before withdrawals.
We disclose information to the AGCO, iGaming Ontario, and other regulatory bodies when legally required.
We may share data with law enforcement agencies if we are compelled to do so by Canadian law.
We work with game providers such as Games Global, Pragmatic Play, Light & Wonder, and others to deliver our 4,500+ game library, and limited gameplay data may be shared to ensure fair play and eCOGRA-certified RNG compliance.

Cookies and Tracking Technologies

Our Betty Online Casino website and app use cookies and similar technologies to remember your preferences, keep you securely logged in after your Betty.ca login, and analyze how players interact with our site. For more detail on specific cookie categories, please refer to our separate Cookie Policy.

Data Security

We implement industry-standard technical and organizational safeguards to protect your personal data from unauthorized access, loss, or misuse. We encrypt sensitive information in transit and at rest, restrict internal access on a need-to-know basis, and regularly review our security protocols. While we work hard to protect your data, no system is completely infallible, and we encourage you to use strong, unique passwords for your Betty casino login.

Data Retention

We retain your personal information for as long as your account remains active and for an additional period afterward as required by AGCO regulations, tax law, and anti-money laundering obligations. When data is no longer required, we securely delete or anonymize it in accordance with our internal retention schedule.

Your Privacy Rights

As a player at Betty casino Canada, you have certain rights regarding your personal data, and we are committed to honoring them wherever applicable under Canadian privacy law.

You have the right to request access to the personal information we hold about you.
You have the right to request correction of inaccurate or outdated information.
You have the right to request deletion of your data, subject to our legal retention obligations.
You have the right to object to certain processing activities, including marketing communications.
You have the right to lodge a complaint with the relevant Canadian privacy authority if you believe we have mishandled your data.

To exercise any of these rights, you can reach our 24/7 human live chat team, visit our Help Center at help.betty.ca, or submit a request through our contact form.

Marketing Communications

We may send you promotional emails about Betty casino free spins, Daily Quests, Betty Status rewards, or new game releases. You can opt out of marketing communications at any time by adjusting your account preferences or contacting our support team, while still receiving essential transactional and account-related messages.

Responsible Gambling and Data Use

We use certain account data responsibly to support safer gambling tools, including deposit limits, time-out options, and self-exclusion features. This information helps our team identify potential signs of problem gambling and offer appropriate support, consistent with our BetGuard and RG Check commitments.

Children's Privacy

Our services at Betty Online Casino are strictly intended for individuals aged 19 and older who are located in Ontario. We do not knowingly collect information from anyone under the legal age, and we take immediate action to close any account found to belong to a minor.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or regulatory guidance from the AGCO and iGaming Ontario. We will post any updates on this page, and we encourage you to review this policy periodically to stay informed about how we protect your data.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal data at Betty casino, please contact our Ontario-based support team through our 24/7 live chat, visit help.betty.ca, or reach out via our contact form. We are here to address your concerns and ensure your experience with Betty (betty.ca) remains safe, transparent, and secure.